If you've deducted an incorrect amount from an employee's paycheck, here's what to do:
First, verify the correct amount:
Check your most recent Thatch invoice or enrollment report
Confirm the employee's current plan selection and premium
Review your payroll deduction configuration (per-pay-period amounts should match your pay frequency)
If you need to correct a deduction:
Contact your Thatch account team or email support@thatch.com with:
Your company name
The affected employee(s)
The specific pay period and date
The amount deducted vs. the amount that should have been deducted
What happens next: Our team will confirm the correct premium amount and help you determine whether an adjustment is needed. You can typically correct over- or under-deductions in subsequent pay periods.