Employers
Help content for admins managing benefits
249 articles
- How do I download my employee roster from Gusto?
- Which payroll providers support automated deductions with Thatch?
- What do I need to do before enabling automated deductions?
- How do I enable automated payroll deductions in Thatch?
- How do automated payroll deductions work in Thatch?
- Can I still see my deductions report if automated deductions are enabled?
- Can I switch from automated deductions back to manual deductions?
- What payroll configurations does Thatch support?
- How do I connect my payroll provider to Thatch?
- How do I connect ADP Run to Thatch?
- How long does it take for my employee roster to sync with Thatch?
- Can I use Thatch if my payroll provider isn't supported?
- What happens after my payroll provider is connected to Thatch?
- Why aren't my employees showing up in Thatch after 48 hours?
- Why do I see duplicate employees in Thatch after connecting payroll?
- Do I need to manage payroll deductions manually?
- What employee data is exchanged between Thatch and ADP Run?
- How often does Thatch sync employee data from ADP Run?
- Does connecting ADP Run automatically invite my employees to Thatch?
- Does terminating an employee in ADP Run offboard them in Thatch?
- Why does ADP Run show two Thatch deduction categories?
- What is the Thatch Medical deduction category in ADP Run?
- What is the Thatch Post Tax deduction category in ADP Run?
- How do I remove or inactivate the Thatch Post Tax deduction in ADP Run?
- What pay frequencies does Thatch support?
- Why isn't my ADP Run data syncing to Thatch?
- Why am I getting an unauthorized error when connecting ADP Run to Thatch?
- What's the difference between a bi-weekly and a semi-monthly pay schedule?
- How do I set up my pay schedule in Thatch?
- Why aren't my employees syncing from ADP Run to Thatch?
- Do I need to verify a pay schedule that synced from my payroll provider?
- When does Thatch write deductions to ADP Run?
- Who do I contact for ADP Marketplace access problems?
- What ADP Run permissions do I need to connect the Thatch integration?
- How do I connect Thatch if I have multiple ADP Run accounts under one login?
- How do I subscribe to the Thatch app in the ADP Marketplace?
- What data permissions does Thatch request from ADP Run?
- How do payroll deductions work if I signed up for Thatch through QuickBooks?
- How do I download my employee roster from Paycom?
- How do I download my employee roster from Justworks?
- How do I assign employees to a pay schedule in Thatch?
- Why can't I archive the default monthly pay schedule?
- How do I archive a pay schedule I no longer use?
- Can I set up more than one pay schedule in Thatch?
- What happens if I don't set up a pay schedule right away?
- Why am I still seeing monthly deduction reports when I've set up a pay schedule?
- What happens if my pay date falls on a bank holiday?
- How do I download my employee roster from ADP Run?
- How do I download my employee roster from ADP Workforce Now?
- How do I download my employee roster from Deel?
- How do I download my employee roster from Paylocity?
- How do I download my employee roster from Rippling?
- How do I download my employee roster from Workday?
- How do I download my employee roster from Zenefits?
- Should I include inactive employees in my payroll roster export?
- What employee data is exchanged between Thatch and ADP Run?
- How do I get my team enrolled in Thatch?
- How do CHOICE employee health budgets work for employers?
- What are Eligible Health Expenses for my employees?
- How do I invite employees to enroll in benefits?
- How do I invite employees with no waiting period?
- How do I apply a 30- or 60-day waiting period when inviting employees?
- Why didn't switching from a 30-day to a 60-day waiting period change the coverage start date?
- How do I manually choose when an employee's enrollment window opens?
- Does Thatch enforce eligibility waiting periods?
- Is my company subject to COBRA?
- What happens to my employee health budget design if I change the lowest salary at my company?
- What is CHOICE and how does Thatch use it?
- How is Thatch different from traditional group health insurance?
- What is the Customer Due Diligence (CDD) Rule and why does it apply to my company?
- Can I change my employees' health budget amounts in the middle of the plan year?
- Can Thatch tell me whether my business is eligible for CHOICE?
- Can I change my health budget strategy after I've already invited employees?
- Can independent contractors participate in my CHOICE?
- Do I need to flag CHOICE-ineligible (formerly ICHRA) people when onboarding to Thatch?
- Which of my employees can participate in an ICHRA?
- Can I use Thatch if I'm a sole proprietor?
- Is my business too small (or too large) to offer CHOICE?
- Can I limit how many deductions are taken per month?
- How do I enable EHE spending for my employees?
- Can I enable EHEs for some of my employees but not others?
- How many chances do employees get to opt in or out of the health budget?
- Can I change my health budget strategy after I've already invited employees?
- Can I still add employees manually in Thatch after connecting payroll?
- How do I add a new employee when my payroll is connected to Thatch?
- How do I manually add an employee if my payroll isn't connected?
- How far in advance do employees need to enroll to get coverage on the 1st?
- What happens if an employee's start date was in a past month?
- How long do employees have to complete an initial benefits enrollment?
- How long do employees have to make changes during open enrollment?
- How do I resend an invite to an employee?
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- Can an employee accept their invite using a different email address?
- How does an employee with "Viewing plans" status get back into their account?
- How do I re-invite an employee whose invite expired or who declined coverage?
- Can employees generate their own Thatch invite?
- When does an employee's coverage start after they enroll?
- How do I add an employee outside of open enrollment?
- Do I need to do anything special to onboard an employee in a new state?
- Can employees preview plans before I invite them?
- Can I enroll an employee who is under 18?
- What do I need before I can offboard an employee from Thatch?
- Is deactivating someone in payroll the same as offboarding them from Thatch?
- How soon should I offboard an employee after they resign?
- When does an offboarded employee's coverage actually end?
- How do I offboard a single employee in Thatch?
- What effective date should I enter when offboarding an employee?
- Can I schedule an offboarding for a future date?
- How do I offboard several employees at the same time?
- Does Thatch tell me which employees might need offboarding?
- Will I be billed for an employee's premiums after I offboard them?
- What email does my employee get when I offboard them?
- What happens to an employee's Thatch card when they're offboarded?
- What are my former employee's coverage options after offboarding?
- Does my employee lose their unused allowance balance when they're offboarded?
- How is COBRA with Thatch different from COBRA with a group plan?
- Does Thatch support mini-COBRA for employers under 20 employees?
- How much does COBRA cost and do I pay for it as the employer?
- Will my employee's insurance automatically cancel when I offboard them?
- Did Thatch notify my employee about their COBRA option?
- Can my former employee keep their plan without electing COBRA?
- Why is my terminated employee getting payment notices from their carrier?
- How do I remove an offboarded employee from my Thatch employee list?
- Should I offboard an employee who becomes benefits-ineligible?
- How do I view an employee's enrollment details in Thatch?
- How do my employees get a Letter of Medical Necessity through TrueMed?
- What receipt documentation does Thatch require from employees?
- Can employees submit unpaid medical bills for reimbursement?
- How long does Thatch take to review an employee's reimbursement?
- What happens if one of my employees submits an ineligible expense?
- Whose medical expenses can my employees include?
- Where can my employees spend their Thatch balance?
- Is there a limit on how much my employees can spend on eligible health expenses?
- Do employees need to keep their receipts?
- How do I find a specific employee in my Thatch dashboard?
- What's the deadline for my employees to use their plan year balance?
- How do I see which dependents are covered under an employee's plan?
- Where can my employees get help with EHE questions?
- What do the two different dates on an employee's record mean?
- How do I download an enrollment report for my whole team?
- Why am I seeing the wrong enrollment information for an employee?
- How many chances do employees get to opt in or out of the health budget?
- How does EHE configuration work for my Thatch employer account?
- What can my employees buy with their EHE balance?
- Which items do my employees often think are EHEs but aren't?
- Are TrueMed purchases automatically EHE-eligible for my employees?
- What is a "Scheduled Payment" on my Thatch invoice?
- What is a "Coverage Correction" on my Thatch invoice?
- Why was I billed more than the health budget amounts I set?
- Why do I pay the full premium when an employee's plan costs more than their allowance?
- Why was I billed before any of my employees' coverage started?
- What happens to my bill if an employee leaves after I've been billed in advance?
- How am I billed for my employees' eligible health expenses?
- How does billing wrap up at the end of a plan year?
- Can I download a PDF of my Thatch invoice?
- Can I use different bank accounts for platform fees and premium bills?
- How do I check whether my Thatch invoice has been paid?
- Should I manage payroll deductions manually or sync them with my payroll provider?
- Can Thatch reverse a charge after the carrier has already been paid?
- Why is my offboarded employee still showing charges?
- Will I get a credit for a month I already paid after offboarding?
- Why do I need to set up a pay schedule in Thatch?
- How do manual payroll deductions work in Thatch?
- How do I add a pay schedule in Thatch?
- When does my Thatch payroll deductions report generate?
- Why isn't a newly enrolled employee on my deductions report?
- Why don't my payroll deductions match my Thatch bill?
- What should I do if a deduction amount looks wrong or I deducted the wrong amount?
- How do I download my payroll
- How does money flow from my company to my employees' insurance carriers?
- How do I enter Thatch deduction amounts into my payroll system each pay period?
- How does Thatch calculate each employee's payroll deduction amount?
- Why did my employees' deduction amounts change mid-year?
- When will my employees see their first Thatch deduction amount?
- Are Thatch deductions pre-tax or post-tax?
- Why is a terminated employee still showing up in my deduction report?
- What do I do if an employee is terminated after the deductions report generates?
- How are deductions handled in months with three bi-weekly paychecks?
- How do I add a pay schedule in Thatch?
- Am I billed for employees who don't enroll in benefits?
- Can I edit an employee's deduction amount in Thatch?
- What are the ACA affordability rules for Applicable Large Employers?
- What percentage of an employee's income counts as 'affordable' coverage?
- Do individual health plans meet the ACA minimum value requirement?
- How is ICHRA affordability calculated when employees have many plan choices?
- What does Thatch verify when it verifies my business?
- What is the lowest cost silver plan (LCSP) and why does it matter for my CHOICE?
- What are CHOICE classes and how can I vary health budgets between employees?
- What is the 3:1 rule for ICHRA allowances?
- Does my ICHRA allowance have to increase with employee age?
- How does Thatch design an affordable employee health budget strategy for my company?
- What is a rating area and why does Thatch use it to build CHOICE classes?
- How does Thatch make sure new hires get an affordable employee health budget mid-year?
- Can I change CHOICE class contributions in the middle of the plan year?
- Does Thatch check my employee health budget design against the CHOICE rules?
- What happens if Thatch needs extra documents to verify my business?
- What business information do I need to give Thatch to verify my company?
- Who counts as a key owner that Thatch has to verify?
- Does a 25% shareholder in my company need to be verified?
- Which job titles count as having 'significant control' of my business?
- What does Thatch actually ask for during the verification process?
- How many people at my company have to complete identity verification?
- How do I tell Thatch who my key owners are?
- What personal information do key owners have to provide?
- What is Footprint and why did my key owner get an email from it?
- When do I need to complete business verification as a new employer?
- Do I have to finish business verification before I can enroll my employees?
- Do I have to redo business verification every plan year?
- Is business verification a Thatch rule or a banking requirement?
- What do I get out of completing business verification?
- Will business verification affect my business credit?
- Who at Thatch can see the business information I submit?
- What is a Section 125 cafeteria plan and do I have one with Thatch?
- Does my company count as an ALE for affordability purposes?
- What if someone's ownership dropped below 2% partway through the year?
- Does my spouse or child count as an owner for the 2% ICHRA rule?
- Can Thatch still help someone who isn't eligible for tax-free CHOICE reimbursements?
- Can owners of an S Corp, partnership, or passthrough LLC receive ICHRA benefits?
- Why does Thatch ask for my business information?
- Health benefits for owners of S corps, partnerships, and other pass-through entities
- Supporting team members who aren't eligible for CHOICE (formerly ICHRA)
- When must my employees enroll to get a January 1 coverage start date?
- Why are health insurance premiums increasing?
- How does CHOICE help me manage rising premiums?
- What are the key dates for Thatch renewals?
- Why is Thatch's enrollment deadline earlier than the federal December 15 deadline?
- When and how do I access the Thatch renewal tool?
- What happens if I don't confirm my health budgets by November 4?
- How does Thatch handle plan rates that carriers haven't finalized yet?
- Why does Thatch ask whether I have 50 or more full-time employees?
- What counts as a full-time employee for ACA purposes?
- How do I calculate my full-time equivalent (FTE) employees?
- How do I confirm which employees are eligible for benefits during renewal?
- How do I update my employee census with a CSV upload?
- What is the Rate Change Summary in the renewal tool?
- When will I be billed for my employees' January premiums?
- What's included in my November 13 versus December 13 invoice during Open Enrollment?
- How can I tell which invoice line items are for 2026 versus 2027 coverage?
- I already completed the renewal experience — how do I change my 2027 health budget?
- Which employees does Thatch automatically send Open Enrollment invitations to?
- Can I give my employees more time to complete Open Enrollment?
- Can I still invite employees for the current plan year during Open Enrollment?
- Is there an exception to the coverage start date rule during open enrollment?
- What if one of my employees doesn't receive their Open Enrollment invite?
- What employee data is exchanged between Thatch and ADP Run?
- When can I update my health budget strategy for next plan year?
- When can I update my health budget strategy for next plan year?