Enrollment details are specific to the selected plan year—make sure you're viewing the correct year using the plan year selector at the top of the page. If the year is correct, verify that the employee's profile information (like their health budget class or employment status) is up to date, as outdated details can cause discrepancies.
If enrollment information still looks incorrect after checking these items, contact support@thatch.com with the employee's name and a description of what's not matching your records.