The steps to help an employee access their Thatch invitation depend on the employee's status.
Employee status is Invited or Invite Pending
While your employee is in the "invited" or "invite pending" status, you can resend their invitation directly from your Thatch dashboard:
Go to the Employees page
Find the employee and click the three-dot menu (⋯) next to their name
Select Resend Invite
Thatch will automatically re-send the enrollment email to the employee's registered email address.
Employee status is Viewing plans
If your employee has the status "viewing plans," they can request a login link at https://app.thatch.com/magic_link/login
Employee status is Enrolled, Invite expired, or Declined
For employees with one of these statuses, please contact our support team about re-inviting your employee.