Every carrier offers a secure online portal where you can check your coverage details and claims. If you're not sure where to find yours, Thatch keeps a directory of portal links and support phone numbers for each carrier we work with. You can also try a quick online search “[Carrier] IFP member portal login”.
Carrier Contact and Member Portal Directory
Your insurance carrier (for example, Kaiser or UnitedHealthcare) provides a secure online member portal where you can view coverage details, claims, and other plan information.
Note: Thatch only offers Individual and Family Plans (IFP). Wherever possible, we've linked contact information for each carrier's specific IFP department.
Contacting your carrier's Group department (traditional employer sponsored insurance) may result in your carrier being unable to locate your records.
Getting Started
Once your coverage becomes active, visit your carrier’s member portal and use the member ID on your insurance ID card to create or log in to your account. See more here: How do I find my member ID?
If you haven’t received your ID card yet, you can contact your carrier directly to confirm your coverage and request your member ID.
Plan Changes or Cancellations
If you’ve recently signed up for coverage and need to change your plan, or you’ve had a qualifying life event that entitles you to a plan change, please review our Qualifying Life Event article.
If you or your employer is leaving Thatch, and you need to cancel your plan with your carrier, you can learn more about this process here: Leaving Thatch as an Employee
Need Help?
If you need help or have questions about your plan, contact your insurance carrier using the phone number listed below.
Medical Carriers
Carrier | Phone Number | Member Portal |
Ambetter | Check your member ID card for your contact number. Phone numbers vary by state. Phone: 1-800-442-1623 or TTY 711 Hours: 8 a.m. to 8 p.m. CST Phone: 1-877-617-0390 or TTY 1-877-617-0392 Hours: 8 a.m. to 8 p.m. CST Phone: 1-866-918-4450 or TTY 711 Hours: 8 a.m. to 8 p.m. MST Phone: 1-800-839-2172 or 1-888-926-5180 for hearing and speech impaired Phone: 1-833-919-3214 or TTY 711 Hours: 8 a.m. to 8 p.m. EST Phone: 1-877-687-1169, 1-800-955-8770 for hearing and speech impaired Hours: 8 a.m. to 8 p.m. EST Phone: 1-877-687-1180 or TTY 1-877-941-9231 Hours: 8 a.m. to 8 p.m. EST Phone: 1-855-745-5507 or TTY 1-844-517-3431 Hours: 8 a.m. to 8 p.m. CST Phone: 1-877-687-1182 or TTY 1-800-743-3333 Hours: 8 a.m. to 8 p.m. EST Phone: 1-833-919-3213 or TTY 711 Hours: 8 a.m. to 8 p.m. CST Phone: 1-844-518-9505 or TTY 711 Hours: 8 a.m. to 8 p.m. CST Phone: 1-833-705-2175 or TTY 711 Hours: 8 a.m. to 8 p.m. CST Phone: 1-833-635-0450 or TTY 711 Hours: 8 a.m. to 8 p.m. CST Phone: 1-833-993-2426 or TTY Relay 711 Hours: 8 a.m. to 8 p.m. EST Phone: 1-877-687-1187 or Relay 711 Hours: Monday through Friday from 8 a.m. to 8 p.m. CST Phone: 1-855-650-3789 or TTY 711 Hours: 8 a.m. to 8 p.m. CST Phone: 1-833-890-0329 or TTY 711 Hours: 8 a.m. to 8 p.m. CST Phone: 1-866-263-8134 or TTY 1-855-868-4945 Hours: 8 a.m. to 8 p.m. PST Phone: 1-844-265-1278 or TTY 1-855-742-0123 Hours: 8 a.m. to 8 p.m. EST Phone: 1-844-606-1926 or TTY 711 Hours: 8 a.m. to 8 p.m. EST Phone: 1-833-863-1310 (Relay 711) Hours: 8 a.m. to 8 p.m. EST Phone: 1-877-687-1189 (TTY 1-877-941-9236) Hours: 8 a.m. to 8 p.m. EST Phone: 1-833-492-0679 (TTY 711) Hours: 8 a.m. to 8 p.m. CST Phone: 1-833-510-4727 (Relay 711) Hours: 8 a.m. to 8 p.m. EST Phone: 1-833-270-5443 (Relay 711) Hours: 8 a.m. to 8 p.m. EST Phone: 1-833-709-4735 (Relay 711) Hours: 8 a.m. to 8 p.m. CDT Phone: 1-877-687-1196 (Relay Texas/TTY 1-800-735-2989) Hours: 8 a.m. to 8 p.m. CST Phone: 1-877-687-1197 (TTY 711) Hours: 8 a.m. to 8 p.m. PST | |
Blue Shield of Michigan | Phone: 1-888-968-7241 | |
Anthem | Phone: 1-800-331-1476 Hours: 8 a.m. to 5 p.m. PST You can also call the number on your member ID card or log in for state-specific contact information: | |
BlueShield of California | Phone: 1-888-256-3650 - IFP Member Services Hours: Monday through Friday from 8 a.m. to 6 p.m. PST | |
BlueShield Concierge | Phone: (844) 250-2873 | |
Blue Shield of New Mexico | (check member ID Card) | |
Blue Shield of TX | (check member ID Card) | |
Blue Shield of SC | (check member ID Card) | |
Blue Shield of TN | Phone: 1-800-565-9140 | |
Capital BlueCross | Phone: 1-888-256-3650 | |
CareFirst | (check member ID Card) | |
CareSource | (check member ID Card) | |
Fidelis Care | Phone: 1-888-343-3547 | |
Florida Blue | Phone: 1-800-FLA-BLUE (352-2583) or TTY/TDD 1-800-955-8770 Hours: Monday through Friday from 8 a.m. to 6 p.m. EST | |
Florida Healthcare Plan | Phone: 800-352-9824 | |
Guardian Life (Dental) | Phone: 1-866-569-9900 Hours: Monday through Friday from 9 a.m. to 9 p.m. EST | |
Harvard Pilgrim Healthcare | Phone: 888-888-4742 | |
Highmark BlueCross BlueShield | Phone: 1-800-241-5704 or TTY/TDD 711, or call the member service number on the back of your insurance card (hours vary depending on plan) Hours: Monday through Friday from 8 a.m. to 5 p.m. EST (for general services) | |
Kaiser Permanente | Phone: 1-800-777-7902 (toll free) or TTY 711 Hours: Monday through Friday from 7:30 a.m. to 9 p.m. (except holidays) | |
Oscar | Phone: (855) 672-2755, option 4 | |
Premera Blue Cross Blue Shield of Alaska | Phone: 800-607-0546 | |
SelectHealth | Phone: 800-538-5038 | |
Tufts Health Direct | (check member ID Card) | |
UnitedHealthcare | Phone: 877-649-9797 or TTY 711 | |
UPMC Health Plan | (check member ID Card) |
Dental and Vision Carriers
Carrier | Phone Number | Member Portal |
Guardian Life (Dental) | Phone: 1-866-569-9900 Hours: Monday through Friday from 9 a.m. to 9 p.m. EST | |
Renaissance Benefits (Dental) | Phone: 888-791-5995 or TTY 711 Hours: Monday through Friday from 8 a.m. to 8 p.m. EST | |
VSP | Phone: 1-800-877-7195 or TTY 711 Hours: Monday through Saturday from 6 a.m. to 5 p.m. PST |