Contact your carrier directly using the phone number in Thatch's carrier directory to confirm your coverage is active and request your member ID. Many carriers also email a digital ID card within a few days of your coverage start date.
You can use a digital ID card to access care and set up your member portal account while you wait for the physical card to arrive. Some carriers also allow you to register your online member portal using personal identifying information such as your date of birth or Social Security number.
You can search the web for your correct carrier portal using this inquiry - “[Carrier name] online IFP member portal login”.
Contact support@thatch.com if you still cannot access your member ID.