For product- or service-specific questions—like how to use a product, shipping status, technical support, or issues with your order—contact the Thatch Market partner directly using the contact information provided on their website or in your order confirmation.
For general questions about the Thatch Market, eligibility for reimbursement, or if you're having trouble resolving an issue with a partner, contact Thatch support at support@thatch.com or through the help widget. Thatch can help clarify what's covered under your health budget and escalate issues with partners on your behalf if needed.