To change your plan: Use Thatch's qualifying life event process in your dashboard after a qualifying life event. Don't contact your carrier directly for plan changes—Thatch handles the enrollment updates. If you do not see your QLE listed, reach out to support@thatch.com.
To cancel your plan: If you're leaving your employer or your employer is ending Thatch coverage, you’ll need to reach out to your carrier directly to cancel your coverage. You are the owner of your policy, and Thatch cannot terminate coverage on your behalf.
Once your plan is terminated, reach out to support@thatch.com to provide documentation so we can update your Thatch account to reflect your cancellation.