Your enrollment tracker shows where you are in the process of getting covered, moving through a few stages along the way.
When your status shows "In Progress," Thatch is still working on your enrollment behind the scenes. For a short window after you choose your plans — usually a day or two — Thatch holds off before sending anything to the carrier. If you change your mind during that window, you can reopen your enrollment and pick different plans yourself, right from your dashboard, with no need to contact support. Once that window closes and your enrollment moves forward, changes take more coordination, so reach out to Thatch support as soon as possible if you need to make one after that point.
Once your enrollment is sent along, your status updates to "Enrolled." This means Thatch has submitted your choices to the carrier, who typically takes 2–3 weeks to process everything. Your status becomes "Active" once the carrier confirms your enrollment and your coverage start date has arrived — that's when you're fully covered.