A few things to try: double-check your effective date in your Thatch dashboard (coverage usually kicks in on the 1st of the month after enrollment), reach out to your carrier's Individual and Family plan (IFP) department directly, or ask your provider's office to verify with the carrier on their end. If none of that resolves it in time for your appointment, you can pay out of pocket and file for reimbursement from your carrier afterward if your active is, in fact active at the time of your appointment.
