If we're unable to confirm whether a provider is in- or out-of-network, you can ask us to call that provider directly to check with their office. Just submit a request through support and we'll follow up on your behalf.
These calls typically take a couple of days, and while we do our best to get an accurate answer, provider network status can change or be reported inconsistently, so we can't guarantee the result.
Because of this, we treat "out-of-network" and "unknown" results the same way until confirmed, so we'd recommend also checking with the provider's office directly before assuming your coverage either way.