Start with Ask Thatch or by emailing us directly to inform us of the necessary adjustment. When you tell us about a correction — like a misspelled name or wrong date of birth — that request gives us permission to reach out to your carrier and get it fixed on your behalf, and we'll keep you posted as it moves along.
Some carriers still want to hear from you directly before they'll make the change, usually a quick call or a signed letter confirming the correction. If yours does, we'll let you know exactly what's needed and handle the submission once you've provided it. Either way, keep us in the loop so your information stays consistent across your Thatch account and your carrier's records.