Don't wait — start with Ask Thatch as soon as you notice something needs correcting, like a misspelled name or wrong date of birth. Submitting it through Thatch gives us what we need to reach out to your carrier and get it fixed on your behalf, and we'll keep you posted as it moves along.
Some carriers still want to hear from you directly before they'll finalize a change, usually a quick call or a signed letter. If that's the case for your carrier, we'll let you know exactly what's needed. Either way, keep Thatch in the loop so your information stays consistent across your account and your carrier's records.
Tip: If you have a Bring Your Own Plan (BYOP) that you brought to Thatch, we cannot make any changes on your behalf and you’ll need to reach out to your carrier directly, then inform Thatch of the changes and provide documentation once they’ve been made.